This week, I finally finished my analysis of the January Web orders. We are coming up on the first year anniversary of Pelland Advertising creating and hosting our site, and I must say I am pleased. The performance has truly shown me how DISMAL my former site was.

What pleases me most is the number of new customers. Retaining old customers and making their ordering easier is great ... but the totally new customers is what makes my business grow. In January alone, 58% of Web orders were new customers! Retention is now up to us by delivering on the product. I have to attribute the new customers to your ability to "get us out in front of potential customers" as well as making our site user friendly and simple to use.

Beyond the above, your quick response to price and product changes is appreciated. Nothing more aggravating than having someone ordering an item with an incorrectly listed price or that is temporarily unavailable. This was a major problem with my old site... Not anymore.

Thanks again for your efforts.
Elliot Johnson, President - Mark T. Wendell Tea Company

As a state campground association, the decision to create a stand alone website was a big move - one that took our board quite some time to make. When the decision was finally made, I must admit that I was a bit apprehensive about working with Pelland Advertising. While I know that change is vital to keep any industry healthy, I really didn’t want to work with a new web person, didn’t want to have to get used to another set of rules about what could and couldn’t be done, didn’t want to try to explain my vision for the site or worse, explain what we were looking for only to find resistance to our ideas. I’m happy to report that both Peter and I have survived the process, the site is live (ahead of schedule) and all of my concerns were totally unfounded. The process was painless and not only do we have a beautiful site we can be proud of, we also have someone we can turn to with questions, concerns, suggestions - and all of our input is welcome.

Peter perfectly captured the feel we wanted - a traditional, informative, easy to navigate site, with just a kick of contemporary flair to reflect the unique nature of our beautiful state and its campgrounds. We’re looking forward to a long, mutually beneficial relationship with Pelland Advertising.
Deb Carter, Executive Director - Maryland Association of Campgrounds

I have been in the resort campground business for nearly 35 years, at one time being the CEO of an organization of multiple campgrounds, with hundreds of employees, in-house council, marketing staff and its own advertising agency. During my career I have had the good fortune of meeting many very talented and creative individuals. I have also had the misfortune of getting involved with others who claim to be much more than what they really are. Of all of the professionals and so called professionals in our industry that I have met, only one stands out far beyond the others as being a truly professional, a man of his word and one who can deliver the goods.

Pelland Advertising and Peter Pelland first came to my attention when I was admiring a competitor’s advertising and website. It amazed me how Pelland Advertising was able to make the campground look so appealing and inviting, without exaggerating or stretching the truth. Excellent photography, creative text and a real understanding of the industry and the market sets Peter Pelland way above any others in his field. The folks at Pelland Advertising are truly professional in every sense of the word.

Peter tells you how he sees it, and I have to admit that it was hard for me initially, after 35 years of doing things my own way, to listen and accept criticism from anyone. Pelland Advertising has proven to me that they know their business, and I would absolutely recommend them without hesitation to anyone looking to significantly increase sales and improve their image.
Anthony E. Newman Sr., President - Resort Camplands International Inc.

We are getting very positive comments about our website. You succeeded in projecting our campground as it truly is. We have had several campers tell us that they have reserved sites in campgrounds based on photos and information on their website, and when they arrived were wondering where the photos were taken. They told us our campground was exactly what was portrayed on our website and they love it. One camper recently commented, “I do have to tell you that I look at your website almost on a daily basis, and the more I look at it, the more I love it. I can’t wait to make a reservation.”

Thank you for a fine and quick job. There is not any way that we would have the time to even think about all that you did just today, even if we did have the computer knowledge to do it. We just want you to know that our season is off to a fantastic start, and we credit a lot of that to your work. We just booked a family reunion from South Carolina, and they started with Woodall’s, but the website sealed the deal! That is 32 confirmed nights with some members going to call to stay longer. Great Job! The results are showing up!

When we received our brochures, we were very pleased with the way they turned out. Great work as usual. Just like the website, everyone who has seen the brochure has been very impressed. We will definitely be entering the brochure in the competition at our state convention.

We want to let you know that, although we had reservations at first about spending the amount of money you command for your services, we are very happy we made the decision to hire you and we are already reaping the rewards for doing so..
Dennis & Nancy McFarland, Owners - Buttonwood Campground

We needed to find a website designer that could take our neglected site and turn it into an asset for our company. Our search included 30 prospective companies, in three states and when the smoke cleared Pelland Advertising was the company that was chosen. Peter Pelland spent a lot of time with us to find out what our ideas were and what we wanted to accomplish with our website. He helped us by making many suggestions and actually showing examples to illustrate the website impact. Then Peter transformed our website into a site worthy of our company that has been in business for 150 years. Now not only is our website an asset, but we also consider Pelland Advertising an asset to our company too!
Bob Laprade, Systems Administrator - Mayhew Steel Products, Inc.

We had a web site that was in terrible shape and marketing plans that called for it to be fixed in an unreasonably short period of time. I was thrilled with what I saw done in no time at all! Pelland Advertising did an outstanding job way beyond my expectation. I can’t wait to work with them on the further development of our website and maximize its potential! Absolutely First Class!
Bill Fletcher, Vice President Sales & Marketing - Mayhew Tools™

We have been working with Pelland Advertising for more than a year now. This being our first year as owners of our campground, we began the long process of changing the name, appearance and reputation of an aging resort. As we dramatically increased the amount of marketing, Peter was very helpful in suggesting profitable avenues to take, and discouraging paths we could do without. In many cases, things he discouraged us from pursuing, are things that he would make money on. Peter is definitely working with us and helping us to be successful.

When I have a marketing need, I can honestly say “I need to talk to my marketing guy,” and know that I can call Peter and get an honest answer. If ad copy, web site changes, or even photos for our exhibit booth are needed, he is sure to meet the deadline. In most cases, he has things done well ahead of schedule. I appreciate the work that Peter does for me and enjoy having him on my team.
John Hastings, Owner - Flat Rock Bridge Family Resort

We chose Pelland Advertising about 3 years ago to assist us with our marketing needs. The reservations we received in the first 2-3 weeks of our new website paid for the website. We continually receive compliments on our brochures, business cards and website and their professional appearance.

We have attended various seminars over the years, and, after listening to numerous other marketing and advertising professionals, we have been reassured what we thought from the beginning. Pelland Advertising is a step above and ahead of any of the others we have encountered in this industry. Thank you, Peter. Your knowledge is appreciated!
Michelle Burgess, Sheila Buck - Beaver Dam Campground, Berwick, ME

We want to thank Peter and his son Jonathan for an exceptional website created for our campground. Having had many complaints about our previous website, we knew something had to be done. We’ve had many compliments already in just a short time. Thanks, Peter, for your super fast work. It was well done and greatly appreciated. We know our campers will utilize our site with great ease and be pleased with all that we have to offer.
Rich and Debbie Walker - Oak Creek Campground, Bowmansville, PA

We are pleased with our brochure, and even more amazed at the positive results from our web site, (both produced by Pelland Advertising). We have had our web site since 1998, and it continues to draw positive comments. The web site is now our most successful way of promoting our campground.
Don & Gail Ziemba - Barrington Shores, Barrington, NH

I can recommend Pelland Advertising with complete confidence. Since Peter Pelland became involved with our web site, the increase in traffic has been tremendous. I know that he will measure up to your expectations.
Bruce Menz - Big Timber Lake, Cape May Court House, NJ

Having done business with Pelland Advertising for several years, we can highly recommend Peter Pelland for fast, reliable and innovative service.
George & Jane Leslie - The Butterfly Place, Westford, MA

Great, Lovely, Super. We are both really pleased with how everything looks. It makes our amateur little website of previous years look just that... Thank you again for all your hard work. We are very impressed with all that you have done, including the lightning speed of the whole process. Congratulations. Everyone said you were good...
Valerie Boatwright - Eastern Slope Camping Area, Conway, NH

You have made our Internet experience a breeze ... never did we think we could go on the Internet due to our limited knowledge of computer technology. The web site you created for us has really increased our business. Thank you!
Patricia Green - Ledgeview Village R.V. Park, Lake George, NY

Peter is very conscientious about his work and has many creative ideas. He is a pleasure to work with, open to new ideas, and very quick with changes when you need them. We are very happy with our website, our brochures and our working relationship with Peter. We feel that he is always looking out for our best interest. We wouldn’t change to anyone else.
Jack and Maureen Baker - Bakers Acres Campground, Parkertown, NJ